UA-75333586-2

Delivery Information

Standard Delivery

Standard delivery is .2500 Orders over 150,000 are delivered free of charge within Lagos.

Free Delivery

We deliver all orders totaling 150,000 (within Lagos) direct to the address you have given to us while ordering online. Express Delivery service attract addition shipping fee.

For security purposes, all deliveries sent via 3rd parties Express require a signature for proof of delivery. If you are not in when the courier attempts delivery they will leave a calling card with their contact details and will attempt to re-deliver up to 3 times before returning the parcel to us. If you are unable to take delivery, we would suggest that you contact the courier to arrange a more suitable time. For convenience, you may find it simpler to have the parcel delivered to your workplace rather than your home address.

Dispatch

We aim to process and dispatch all orders within 24hours for orders within Lagos and 2 working days for order emanating from other states. You can check the status of your order within the My Account section. (*working day is classed as Monday to Friday, excluding Bank Holidays)

Where we Deliver to

We deliver to any valid postal address within the cities but we cannot deliver to places where there is house number. If you are based outside Nigeria you can place an order through bank transfer including the shipping fee.

Missing Orders

In the unlikely event that your order has not arrived within 1 week and you have not heard from us, you should contact us at info@zumamall.com  with your order reference number. You can also track your order online using ZML Track and Trace service. Your tracking number will be emailed to you on dispatch and can also be found in the My Orders section within My Account.